Frequently Asked Questions

Here's a ton of info about us. If what you're looking for isn't here, send us an email and get back to you! 

What is Stickaroo?
Stickaroo is a range of self-adhesive vinyl decals and stickers. Our products can be used on a variety of surfaces, from smooth walls to windows, mirrors, tables, tiles and pretty much any other smooth and clean surface you can think of. Our products are made by hand in South Africa from our lovely little studio in Constantia Nek, Cape Town.

How long do they last?
Stickaroos are made from high-quality vinyl and if applied correctly can last for years. They are also really simple to remove and won't damage your walls.

Will my Stickaroo work on any surface?
Unfortunately not. They work best on smooth, clean surfaces. We do not recommend walls or surfaces that are textured, bumpy, rough or freshly painted. If you're planning on repainting a wall, make sure to chat to your handyman or paint supplier for more info around curing before applying your new Stickaroo.

We've just painted the wall, how long should we wait?
Reference your paint manufacturer’s instructions for actual curing time of the paint. We advise to give it an extra week or two before you apply your decal just to be sure that the paint has cured.

You should also note that some paints can take months to fully cure. Chalked and otherwise weathered paint surfaces must be refurbished before applying your Stickaroo. Primer and paint should be compatible. Check with your manufacturer for details to make sure your wall is perfect before starting.

After the wall has been painted you will still need to clean the surface. Use a damp lint free cloth for best results.

What about the type of paint?
Stickaroo sticks to semi-gloss, high gloss and matte paints. A lead free, paint is a good idea. Please check with your paint manufacturer to find out when your paint will be cured before applying your Stickaroo.

Can I use a Stickaroo in my shower?
Yes! Make sure not to do it right after a shower though 😋 Stickaroos will stick just fine to tiles, shower doors, mirrors and even toilets. Please ensure that the surface is completely dry before applying.

How do I remove a Stickaroo?
If removing from a wall, simply lift the edge and roll the decal backwards against the wall. You can also soften the glue by heating the vinyl with a hairdryer.

What types of vinyl finish do you offer?
We use a matte finish for all our decals and stickers. It just blends better with wall paints and will give the surface a professional look. Our gold and silver decals have a slight metallic finish.

How do the discount vouchers work?
If you have a discount voucher you can use it at checkout. Discounts cannot be combined and only 1 discount voucher can be used per order. Discount codes are not redeemable towards personalised orders.

If you would like to purchase a gift voucher for a friend, you can do so here. Once your order is fulfilled you'll receive and email with your voucher code.

I just ordered, how long does it take to receive my order?
Stickaroos are carefully hand-cut per order. We do not carry stock on hand. Normally your order should take 5 working days to complete. When ordering during a sale it might take up to 7 working days. Once shipped we will send you the tracking number or we will contact to arrange the collection of your parcel. 

How will my order be delivered?
All orders ship from our studio in Cape Town. Our courier partner Dawn Wing will take the utmost care of your Stickaroo and ensure swift delivery to your door. Delivery normally takes 1-2 working days depending on the area. If you selected the collect option, we'll let you know when your order is ready to be picked up.

How do I track progress on my order?
Once your order is completed and with our courier partners, we will email you the tracking number. You can then track your delivery here.

What if I don't like it?
We do not offer refunds. We are however happy to offer an exchange for any products that are not 100% satisfactory. You can exchange your Stickaroo within 7 days from the date received. Stickaroo returns must be returned in the original packaging and unused.

Please send an email to hello@stickaroo.com for our address and exchange authorisation. Unfortunately we do not offer refunds on shipping costs incurred. 

We do not offer refunds or exchanges on personalised decals.

Do you ship world-wide?
Currently, only deliver within South Africa. If you would like us to deliver to you outside of South Africa, please contact us.

Can I sell Stickaroo products in my shop?
That would be awesome! Please send us an email to hello@stickaroo.com and let's chat ☕