Frequently Asked Questions

Hey and thanks for stopping by. Here are some of the most general questions we get asked. Don't hesitate to contact us if you're unsure about anything.

What is Stickaroo?
Stickaroo is a range of self-adhesive vinyl decals. Our products can be used on a variety of surfaces, from smooth walls to windows, mirrors, tables, tiles and pretty much any other smooth and clean surface you can think of. Our products are made by hand in South Africa from our studio in Cape Town.

How long do they last?
Depends on your appetite for change really ;) Stickaroos are made from high-quality vinyl and if applied correctly can last for years.

Will my Stickaroo work on any surface?
Unfortunately not. They work best on smooth, clean surfaces. We do not recommend walls or surfaces that are textured, bumpy, rough or newly painted.

We cannot accept any responsibility if our guidelines are not followed resulting in unsatisfactory results.

We've just painted the wall, how long should we wait?
You’ll have to wait 6 weeks before applying your Stickaroo. If you do attempt to apply the Stickaroo sooner to a newly painted wall, the decal might have trouble adhering to the wall or the adhesive will dry to the paint and damage the paint when you decide to remove it. Or the paint will push the decal off the wall over time.

This is a guided timeline for most paints. Reference paint manufacturer’s instructions for actual curing time of the paint. We advise to give it an extra week or two before you apply your decal just to be sure that the paint has cured indeed. NOTE: It has been documented that some paints can take months to fully cure. Chalked and otherwise weathered paint surfaces must be refurbished. Primer and paint should be compatible. Check with the manufacturer for details to make sure your wall is perfect.

After the wall has been painted you will still need to clean the surface. Use a damp lint free cloth.

What about the type of paint?
Stickaroo sticks to semi-gloss, high gloss and matte paints. A lead free, paint is a good idea. Please check with your paint manufacturer to find out when your paint will be cured before applying your Stickaroo.

Can I use a Stickaroo in my shower?
Yes! Make sure not to do it right after a shower though. Stickaroos will stick just fine to tiles, shower doors, mirrors and even toilets. Please ensure that the surface is completely dry before applying.

How do I remove a Stickaroo?
This is so easy! If removing from a wall, simply lift the edge and roll the decal off backwards against the wall. You can also soften the glue by heating the vinyl with a hairdryer.

What type of vinyl finish do you offer?
We use a matt finish for all our decals. It just blends better with wall paints and will give the surface a professional look. Our gold and silver vinyls have a slight metallic finish.


ONLINE STUFF

About the store
Our online store is operated out of Cape Town, South Africa. All vouchers and discount codes with expiration time / date will be managed under GMT +2. Our online store is open 24/7.

How do the discount vouchers work?
If you have a discount voucher you can use it at checkout. Discounts cannot be combined and only 1 discount voucher can be used per order. Discount codes are not redeemable towards custom orders.

I just ordered, how long does it take to receive my order?
Stickaroos are carefully hand-cut per order. We do not carry stock on hand. Normally your order should take 5 working days to complete. When ordering during a sale it might take up to 7 working days. Once shipped we will send you the tracking number or we will contact to arrange for collection of your parcel. 

How will my order be delivered?
All orders ship from our studio in Cape Town. Our courier partner Dawn Wing will take the utmost care of your Stickaroo and ensure swift delivery to you. Delivery normally takes 1-2 working days depending on the city. If you selected the collect option, we'll let you know when your order is ready to be picked up.

How do I track progress on my order?
Once your order is completed and with our courier partners, we will send you the tracking number. You can track your delivery here.

What if I don't like it?
We do not offer refunds. We are however happy to offer an exchange for any products that are not 100% satisfactory. You can exchange your Stickaroo within 7 days from the date received. Stickaroo returns must be returned in the original packaging and unused.

Please send an email to hello@stickaroo.com for our address and exchange authorisation. Unfortunately we do not offer refunds on shipping costs incurred. 

We do not offer refunds or exchanges on custom decals.

Do you ship world-wide?
We only delivery within South Africa. If you would like us to deliver to you outside of South Africa, please contact us.


WHOLESALE STUFF

Can I sell Stickaroo products in my shop?
That would be awesome! Please send us an email to hello@stickaroo.com kick off the conversation.